To create a culture within our company that will in turn create quality-minded employees and then top-quality performance.
We will seek to AMAZE our customers! By integrating our total quality process throughout our firm, we will become the premier provider of construction services, and our customers will be astounded. By continuously improving our performance, we will work to provide our customers with outstanding project performance. We will gain distinction through quality.
Our customers can be assured Stephens and James Construction will put the systems in place to allow continuous quality improvement. Our partners, and all our employees are wholly committed to seeing that this total quality process is successful here at Stephens and James Construction.
Each employee needs to understand and to become involved. Each employee wants to do a better job. This process will afford our employees that opportunity.
Focus on Our Customers
Our primary goal is to satisfy our customers. Accompanying this primary goal is a primary benefit: by delivering a service that satisfies the first time, every time, costs go down and efficiency goes up. It simply costs less to "do it right" than to correct the problem or defect later. Satisfied customers are more likely to become repeat customers; unhappy customers will not.
Continuously Improve the System.
Every organisation has room for improvement. Stephens and James is no exception. Each of us is responsible for delivering and receiving services. Our customers are people who buy our services. Our project partners (the subcontractor and material supplier) interact and provide service to each other. We face tremendous opportunity by putting into place the systems that will allow for solutions to ongoing issues. We will ensure the best use of scarce resources. We will make the best use of our best assets: Stephens and James Construction Employees.